fix(Scripts/Commands): Ticket response (#19406)

* fix(Scripts/Commands): Ticket response

* closes https://github.com/azerothcore/azerothcore-wotlk/issues/19390

* Implements two new commands
    * ticket response delete - Delete a ticket response
    * ticket response show - Show current ticket response

* this better

* English?

* bette rlogic

* Update cs_ticket.cpp

data/sql/updates/pending_db_world/rev_1721087507268967000.sql

@@ -0,0 +1,14 @@
+--
+DELETE FROM `acore_string` WHERE `entry` IN (2031,2032);
+INSERT INTO `acore_string` (`entry`, `content_default`) VALUES
+(2031, '|cff00ff00Response Appended|r:|cff00ccff [%s]|r'),
+(2032, '|cff00ff00Response deleted by|r:|cff00ccff %s|r');
+
+UPDATE `command` SET `help` = 'Add a response to a new line.\n\nSyntax: ticket response appendln $ticketId $response' WHERE `name` = 'ticket response appendln';
+UPDATE `command` SET `help` = 'Add a response\n\nSyntax: ticket response append $ticketId $response' WHERE `name` = 'ticket response append';
+
+DELETE FROM `command` WHERE `name` = 'ticket response delete';
+DELETE FROM `command` WHERE `name` = 'ticket response show';
+INSERT INTO `command` (`name`, `security`, `help`) VALUES
+('ticket response delete', 2, 'Delete a ticket response\n\nSyntax: ticket response delete $ticketId'),
+('ticket response show', 2, 'Show a ticket response\n\nSyntax: ticket response show $ticketId');

src/server/game/Miscellaneous/Language.h

@@ -1070,6 +1070,8 @@ enum AcoreStrings
     LANG_COMMAND_TICKETRESET            = 2028,
     LANG_COMMAND_TICKETLISTRESPONSE     = 2029,
     LANG_COMMAND_TICKETCOMPLETED        = 2030,
+    LANG_COMMAND_TICKETRESPONSEAPPENDED = 2031,
+    LANG_COMMAND_TICKETRESPONSEDELETED  = 2032,
 
     // acore strings                    5000-9999
     LANG_COMMAND_FREEZE                 = 5000,

src/server/game/Tickets/TicketMgr.h

@@ -138,6 +138,8 @@ public:
     void SetGmAction(uint32 needResponse, bool needMoreHelp);
 
     void AppendResponse(std::string const& response) { _response += response; }
+    std::string GetResponse() { return _response; }
+    void DeleteResponse() { _response = ""; }
 
     bool LoadFromDB(Field* fields);
     void SaveToDB(CharacterDatabaseTransaction trans) const;

src/server/scripts/Commands/cs_ticket.cpp

@@ -42,7 +42,9 @@ public:
         static ChatCommandTable ticketResponseCommandTable =
         {
             { "append",         HandleGMTicketResponseAppendCommand,    SEC_GAMEMASTER,     Console::Yes },
-            { "appendln",       HandleGMTicketResponseAppendLnCommand,  SEC_GAMEMASTER,     Console::Yes }
+            { "appendln",       HandleGMTicketResponseAppendLnCommand,  SEC_GAMEMASTER,     Console::Yes },
+            { "delete",         HandleGMTicketResponseDeleteCommand,    SEC_GAMEMASTER,     Console::Yes },
+            { "show",           HandleGMTicketResponseShowCommand,      SEC_GAMEMASTER,     Console::Yes }
         };
         static ChatCommandTable ticketCommandTable =
         {
@@ -436,10 +438,9 @@ public:
         return true;
     }
 
-    static bool _HandleGMTicketResponseAppendCommand(uint32 ticketId, bool newLine, ChatHandler* handler)
+    static bool TicketResponseAppend(uint32 ticketId, bool newLine, ChatHandler* handler, std::string response)
     {
-        char* response = strtok(nullptr, "\n");
+        if (response.empty())
-        if (!response)
             return false;
 
         GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
@@ -459,22 +460,74 @@ public:
         }
 
         CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
-        ticket->AppendResponse(response);
         if (newLine)
             ticket->AppendResponse("\n");
+        ticket->AppendResponse(response);
         ticket->SaveToDB(trans);
+        sTicketMgr->UpdateLastChange();
 
+        std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
+        msg += handler->PGetParseString(LANG_COMMAND_TICKETRESPONSEAPPENDED, response);
+
+        handler->PSendSysMessage(msg.c_str());
         return true;
     }
 
-    static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, uint32 ticketId)
+    static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, uint32 ticketId, Tail res)
     {
-        return _HandleGMTicketResponseAppendCommand(ticketId, false, handler);
+        return TicketResponseAppend(ticketId, false, handler, res.data());
     }
 
-    static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, uint32 ticketId)
+    static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, uint32 ticketId, Tail res)
     {
-        return _HandleGMTicketResponseAppendCommand(ticketId, true, handler);
+        return TicketResponseAppend(ticketId, true, handler, res.data());
+    }
+
+    static bool HandleGMTicketResponseDeleteCommand(ChatHandler* handler, uint32 ticketId)
+    {
+        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+        // Don't allow deleting response for a closed ticket.
+        if (!ticket || ticket->IsClosed())
+        {
+            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+            return true;
+        }
+
+        // Cannot delete response for a ticket that is assigned to someone else.
+        //! Console excluded
+        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
+        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
+        {
+            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
+            return true;
+        }
+
+        CharacterDatabaseTransaction trans = CharacterDatabaseTransaction(nullptr);
+        ticket->DeleteResponse();
+        ticket->SaveToDB(trans);
+        sTicketMgr->UpdateLastChange();
+
+        std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
+        msg += handler->PGetParseString(LANG_COMMAND_TICKETRESPONSEDELETED, player ? player->GetName() : "Console");
+
+        handler->SendGlobalGMSysMessage(msg.c_str());
+        return true;
+    }
+
+    static bool HandleGMTicketResponseShowCommand(ChatHandler* handler, uint32 ticketId)
+    {
+        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+        if (!ticket)
+        {
+            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+            return true;
+        }
+
+        std::string msg = ticket->FormatMessageString(*handler, nullptr, nullptr, nullptr, nullptr);
+        msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTRESPONSE, ticket->GetResponse());
+
+        handler->PSendSysMessage(msg.c_str());
+        return true;
     }
 };